Moser
Bohemia Crystal
Desna
Mats Jonasson
Mayflower
Marc aurel
Nachtmann
Bernadotte
Fabar
Hutschenreuther
Limoges Castel Porcelaine
Meissen
Porcellane di Capodimonte
Royal Copenhagen
Royal DUX
Schirnding BavariaDELIVERY
We only dispatch orders as an insured parcel. This is to ensure the safe delivery of all items because of their fragile nature and value to the customer. A tracking number will be sent to you some hours after dispatch.
A physical presence, ID, and signature are required by you, upon receipt of your order.
The order will be dispatched by us or by a carrier of our choice, during working hours (Monday – Friday, 9:00 to 21:00).
Under schedule, delivery times are implemented as follows:
DOMESTIC
- To Attica within 3 working days from the time you place your order at our online store.
- To county capitals within 3 working days from the time you place your order at our online store.
- To other areas within 3 working days from the time you place your order at our shop, except remote areas that delivery takes 4 working days.
INTERNATIONAL TRANSPORT
- Europe within 5-7 working days from the time you place your order at our online store.
- Outside Europe (USA, Australia, Asia, etc.) within 10-12 working days from the time you place your order at our online store.
During INTERNATIONAL TRANSPORT (outside Europe) customs charges may be assigned to your package. It is your responsibility to pay for any associated import taxes including VAT and duties. These additional taxes are required by your country’s governmental regulations. Please contact your local customs office for further information.
Our company is not liable for any delays due to force majeure or events beyond its control. Our company is not liable for delays in delivery due to delays at customs, intermediate spaces loading and unloading, weather, transport strikes or other strikes that affect the delivery of goods.
In any case of delay, our company will make every effort to contact you, and inform you in order to find a solution.
Although our company is taking every measure to meet your need for information in relation to any lack in availability of a product, there is always a chance of an unexpected failure or product unavailability from our suppliers, even after confirmation of your order.
In this case, our company will inform you with every detail, and consult with you in order to deliver a new or different product, or cancel the order without any penalty for both parties, or fully refund your payment within a reasonable time.